Returns & Refunds
Return Policy
Your satisfaction is our priority. If your order arrives damaged or different from what you ordered, please contact us within 24 hours of receiving the order with photos.
Eligible Cases
- Product arrived damaged or wilted
- Product is different from the order
- Missing items in the order
Replacement
If the product is available, we will replace it and deliver it free of charge. If unavailable, a full refund will be issued.
Exclusions
- Change of mind after receiving the product in good condition
- Complaint not submitted within 24 hours
- Damage caused by improper storage after delivery
For returns, contact us via WhatsApp or info@rosellaa.com