Frequently Asked Questions
How do I order from Rosella?
Choose the product you like from the website, add it to your cart, then complete the payment. You can also order directly via WhatsApp.
Is same-day delivery available?
Yes, we offer same-day delivery for orders placed before 3:00 PM. Orders after this time will be delivered the next day.
Can I add a message with my order?
Absolutely! You can add a gift card with your personal message during checkout.
What payment methods are available?
We accept credit cards (Visa / Mastercard), cash on delivery, and bank transfers.
Can I choose a specific delivery time?
Yes, you can select a preferred delivery window (morning or evening) when placing your order.
What if the recipient is not available?
We will try to contact the recipient. If there is no response, the order can be delivered to an adult at the same address or the delivery can be rescheduled.